Freshdesk Inc.

Freshdesk launches CRM product for corporate sales teams

Girish MathruboothamSan Francisco- and Chennai-headquartered cloud-based customer service software provider Freshdesk Inc has launched a customer relationship management (CRM) solution designed for corporate sales teams. The product, Freshsales, will feature sales functions including lead, deal and account management; email and phone integration, user behaviour tracking as well as lead scoring and reporting on a single product, […] [...]

Freshdesk acquires social media analytics startup Airwoot

Freshdesk-AirwootSan Francisco- and Chennai-headquartered cloud-based customer service software provider Freshdesk Inc has acquired Faridabad-based Memeticlabs Technologies Pvt Ltd that operates social media listening and analytics platform Airwoot for an undisclosed amount, marking its fifth acquisition to date. Airwoot will continue to remain as a stand-alone product, the company said in a press release. However, the platform’s algorithm [...] [...]

Freshdesk adds in-app real-time customer support with Hotline

freshdesk5San Francisco- and Chennai-based Freshdesk Inc’s acquisition of Konotor has borne fruit with the cloud-based customer support software company coming out with an in-app customer support service. The in-app, real-time messaging service, named Hotline, will help mobile-first businesses provide the real-time support their customers require, it said in a statement. The launch marks the SaaS [...] [...]

Freshdesk makes key appointments for North America, Europe operations

Arun-Mani_Bobby-JaffariSan Francisco- and Chennai-based cloud-based customer support software company Freshdesk Inc has appointed Arun Mani as managing director of its European operations and Bobby Jaffari as its vice president of sales for its North American operations. “We’re excited to welcome new leaders to our executive team who will guide strategic expansion into key regions with [...] [...]

Freshdesk acquires visual collaboration platform Framebench

freshdesk5San Francisco- and Chennai-based cloud-based customer support software Freshdesk Inc has acquired Pune-based visual collaboration platform Framebench for an undisclosed sum. As part of the transaction, the Framebench team will join Freshdesk’s office at Chennai. “While we’re not accepting any more signups, Framebench will continue to work as is for all current customers,” Rohit Agarwal, [...] [...]

Freshdesk acquires Konotor for in-app customer support play

Tiger Global Management-backed Freshdesk Inc has acquired in-app customer support platform Konotor for an undisclosed amount. Konotor allows businesses to talk to their mobile app users by creating a chat inbox inside the app. “Mobile-­first companies face a unique set of challenges in customer support and user engagement, creating the need for a different solution. [...] [...]

Freshdesk acquires Konotor for in-app customer support play

Tiger Global Management-backed Freshdesk Inc has acquired in-app customer support platform Konotor for an undisclosed amount. Konotor allows businesses to talk to their mobile app users by creating a chat inbox inside the app. “Mobile-­first companies face a unique set of challenges in customer support and user engagement, creating the need for a different solution. [...] [...]

Freshdesk appoints LinkedIn India MD Nishant Rao as COO

Tiger Global Management-backed Freshdesk Inc, which provides a SaaS-based customer support platform for enterprises, has named LinkedIn India MD Nishant Rao as chief operating officer. In his role as COO, Rao will be responsible for all non-R&D aspects of Freshdesk’s operations, the company said in a press statement. “Nishant brings with him, a unique blend [...] [...]

Freshdesk acquires social recommendation platform Frilp

Freshdesk, which provides a SaaS-based customer support platform for enterprises, has acquired social recommendations platform Frilp. Once integrated into its offering, Freshdesk can offer Frilp as a value addition to its customers who can in turn enhance interaction with their customers with the app. Freshdesk expects this to lend it an edge over competitors such [...] [...]